Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

Thank you very much for your message and your interest in our handmade creations.

At this time we we only have the French Bull dog and English Bull dog planters. We hope to have others in the future and will be sure to take any requests into considerations as we expand our dog breed planters offerings. Once we get caught up on the huge influx of orders we have been receiving we hope to have time to work on some new designs and Custom Requests.

We will announce any new designs on our Instagram @dovekienfinch if you are interested in keeping informed of what we are making.

Thank you so much for shopping small and handmade!

Are you able to make another breed of dog(golden retriever, pug, boston terrier, lab, etc)planter?

At this time we we only have the French Bull dog and English Bull dog planters. We hope to have others in the future and will be sure to take any requests into considerations as we expand our dog breed planters offerings. Once we get caught up on the huge influx of orders we have been receiving we hope to have time to work on some new designs and Custom Requests.

We will announce any new designs on our Instagram @dovekienfinch if you are interested in keeping informed of what we are making.

Thank you so much for shopping small and handmade!